Jim came over today and I just wanted to say thank you. He was super efficient, organized, professional and friendly. He reviewed everything with me at the beginning and at the end of the job and kept me posted throughout the day as he proceeded from one task to another. And, as you know, there were many tasks. He uncovered some problems that could have become serious and answered all my questions. It points out how important it is to have a relationship over time with Rakeman and someone on your staff who is familiar with our house. I would be very pleased if Jim would be available to return next year (and in the interim if necessary) to ensure that all the plumbing in our house is operating properly and maintained/replaced/repaired as necessary.
Thank you so much for staying on top of everything for me and my house. I am very appreciative.
Best regards, Vicki – 6/4/2014
My name is Betty and I am a 51 year old school teacher. I moved here about two years ago from the Southern California area. A few months back when I got home from work, I pull into my driveway and lo-in-behold . . . I see water running down my drive and flowing down the street. I opened my garage and saw that water was pouring from around the water heater. I must admit I really started to panic. I mean with all of the horror stories that I have heard from many of my neighbors and their experiences that they have had with plumbing outfits in this town and thought to myself “Oh Mercy Mercy Me.” After the initial shock of the river running down my drive set in, I realized that I must call someone and I had better do it fast. Well I had remembered hearing an ad on the radio for Rakeman Plumbing and so that was who I figured I would start with calling first. Well let me say that there would be no second or third calls even made because when I called Rakeman Plumbing they took control of t[he situation.]
– “Top of The Line Service” by Betty Faye on 10/13/2009
I just wanted to thank you again for being a man of your word and sending one of your workers to do a leak check. My husband and I were very concerned about a possible breakage & you helped relieve that fear.
Anyway, hope your business is doing well and will continue to try and send customers your way!
Elena & Gary Quirt
To whomever it may concern,
I had Bill Gerber out to the house to install a 75 gallon water heater. He did a magnificent job. He was diligent, very professional, and got right to it. Furthermore, he was punctual and left a clean work site. I couldn’t ask for a better response.
May 5th, 2011
4075 Losee Rd.
N. Las Vegas, Nevada 89030
I recently had my house replumbed by your company. From initial contact to cleaning services, I found all of your employees knowledgeable, courteous, prompt and efficient.
They all worked extremely well, explaining aspects of the projected work and did an excellent job.
I was particularly nervous about the painting and plastering and how it would match up. Not a problem at all—the results were terrific.
It will be easy for me to recommend your services to others.
Keep up the excellent work.
Joy L. Miller
On August 20th, 2010, we had a drain backup problem. We called Rakeman and Junior was dispatched. He did his usual excellent work and the drain is now free running.
As Junior was leaving, I meant to tip him for his extraordinary service. I pulled a bill out of my pocket and handed it to him sight unseen. I had assumed that it was a $20 since I had a set amount of $20 bills in my pocket. Later that day, I pulled the money out of my pocket and found that I had the exact quantity of $20 bills I began the day with and probably had slipped him a very insignificant bill by mistake.
Enclosed in this letter is a copy of our bill and a $20 bill which should have been given to Junior. Please pass this bill on to him with our sincere thanks for a job well done.
To: Rakeman Plumbing
From: Joyce Johnson
I am writing to let you know how appreciative I am, concerning the work I had completed today.
Your employee, Corky, did an excellent job, with two difficult jobs.
He is courteous, pleasant, and absolutely dedicated to doing a good job.
As a single woman, I have had many problems with repairs, but I am very pleased with Corky’s work ethic and the results.
Referred by Deke’s Refrigeration